Tonner Doll introduces Jazz Jennings doll at 2017 International Toy Fair

Since last year's news that Tonner Doll was changing in a big way, there was nothing more - not even an inkling towards the new direction the company, actually the two companies now, Tonner and Phyn and Aero, will take. Until now. Next weekend, during Toy Fair 2017, Tonner will present a new doll, Jazz Jennings. But it is not just a doll. It is one based on a real person. A transgender person.


Tonner unfortunately did not even bother to email their client list about the doll, posting instead on their Facebook account the article about their press release from another website. The doll photo is from Jennings' own Facebook page. All we know is that it was approved by Jazz and her parents and it will be an 18" vinyl doll sculpted by Robert Tonner, available in specialty stores and on www.tonnerdoll.com in July, 2017.  So who is Jazz Jennings?


16 year old Jazz Jennings, transgender star of TLC's docuseries "I Am Jazz", is an honorary co-founder of the Transkids Purple Rainbow Foundation.  Jazz speaks at universities, medical schools, conferences, conventions and symposiums all over the country. She's also a You Tube Vlogger, a youth ambassador for the Human Rights Campaign and an advocate for GLAAD. Jazz is the youngest person ever to be recognised in The Advocate Magazine's, "Top Forty Under 40" annual list. She was named as one of TIME Magazine's Most Influential Teens for 2014 and 2015. She is also listed on Huffington Post's 14 Most Fearless Teens of 2014.

Gigi Hadid gets her own Barbie doll - and we want her too!

The latest celebrity - and a top model nonetheless - to get her likeness made as a Barbie doll is none other than the beautiful Gigi Hadid. Both the official Barbie Instagram account as well as the model herself posted a photo of the new doll, to advertise the second collection Gigi is presenting for Tommy Hilfiger. 


There was a selfie of course:


The doll looks a lot like the real thing and I'd love it if she became available to buy. Please Mattel, make it happen! I am sure Gigi would love it too! More images from the Barbie Instagram below:




This blog is again nominated for a Doll Observers Fashion Doll Blog award!

Once again, my blog is nominated for a Doll Observers Fashion Doll blog award. I am really honoured by this and my thanks go to the amazing Simon Farnsworth, who organised the Doll Observers community, as well as to all members who voted for my being nominated. Now the voting is open to the public so you, my readers, can go vote if you'd like to, at Doll Observers. Thank you.


From the website:

#DOFDAs: Proudly Nominated and Voted for by Fashion Doll Collectors DollObservers.com is proud to announce that after a year-long hiatus our Fashion Doll Awards will be returning for 2017. Marking our 5th Awards and celebrating all that is great and good in the Fashion Doll Community. Previous winners have included Superdoll Collectables, Tonner Dolls, Integrity Toys and more. As always nominees have been chosen by registered members of the site. The process is now open to the public vote! The winners will be announced on 19th February 2017.

The registration period for Integrity Toys W Club is open!

It's the time of the year again when W Club opens up its doors (12th year!) for the annual registration process. The official announcement was emailed to last year's members a few days ago and so now is the time for everyone who wants to part of this exclusive group to register. Let's see what perks are available for this year's members and the available packages:



The 2017 W Club Registration 

You can review the PDF brochure that outlines all of the deals and offers that becoming a member of the W Club in 2017 will bring you at the following link or watch the 2017 Video brochure via the following links:

CLICK TO VIEW PDF BROCHURE:

VIDEO:

You may register now through 9:00 PM ET (New York Time) on February 21st, 2017.

The deadline is concrete, so please make sure that you register well in advance of the deadline. Every year, things come up at the last minute, so please register as soon as possible since once they shut down the links, that is it for the year. As in years past, there are no limits on memberships- you can register for as many memberships as you'd like at any time prior to the 2/21/17 at 9PM ET deadline.

Perks and privileges

Aside from gaining access to the members-only W Club forum and exclusive newsletters, here's a peek at some of the great perks W Club members will get in 2017:

Club Exclusive Dolls
For 2017, every member will have an opportunity (in addition to the upgrade options) to pre-order at least 5 exclusive Club-only dolls, including 2 Fashion Royalty dolls (which may include NU. Face), 2 exclusive Poppy Parker dolls, and 1 additional exclusive doll, plus additional surprise items.

Member Coupon
Each W Club membership that you purchase will automatically add a special $25 coupon to your IT Direct Coupon Wallet that can be used towards ANY IT Direct shopping cart purchase of $99 or more online only during the 2017 W Club year. No more restrictions to W Club exclusive items-- as long as your order is above $99 before shipping and tax, you can apply your coupon towards any order of your choice!*

*Details and instructions for this coupon will be sent to 2017 W Club Members at a later date, including that a one coupon limit will be allowed per order.

Important exclusion: Coupons cannot be used to purchase W Club memberships. Any memberships bought with coupons will be voided, as the 2017 Club year does not officially begin until after registration ends.

JEM AND THE HOLOGRAMS™ 

If you are a fan of the JEM AND THE HOLOGRAMS™ Collection, W Club members will again receive a priority 24-hour first-order window for all four of the final JEM AND THE HOLOGRAMS™ collectibles sold through IT Direct during the year. Becoming a W Club member ensures that you will not miss out on another hot offering of this Truly Outrageous collection! 

Advance doll presentations
You'll get access to MEMBERS-ONLY exclusive online events where the IT design team unveils their latest creations. 

Of course, there will also be more "right to buy" lotteries, more exclusives, the chance to purchase your convention passes before members of the general public and many more surprises during the year.

Upgrade dolls

Here are the 2017 upgrade options, an opportunity to pre-order three brand new members-only dolls and, new this year, the upgrade POPUP! Diorama Playset immediately when you purchase your 2017 membership. Plus, for the first time ever, the Fashion Royalty upgrade was selected by our 2016 W Club members!

Also, as a special new 2017 perk, if you upgrade a membership with all three upgrade dolls, you will automatically get the upgrade the POPUP! Diorama Playset for FREE- this virtually covers the price of your base membership.

In addition to the *5* W Club exclusive dolls that will be made available later in the year, you get the opportunity to pre-order these new upgrade dolls/diorama today when you purchase your W Club memberships. Each membership that you purchase today gives you the right to pre-order up to one of each of the following: 

Item #TBA
Riviera Drama
Agnes Von Weiss™ Dressed Doll
The Fashion Royalty® Collection
2017 W Club Upgrade Doll
Approximate Ship Date: Summer 2017
Edition Size: TBA (Determined by the total amount of orders received)


Doll Tech Specs:
Head Sculpt: Agnes Von Weiss
Hair Color: Raven (Black)
Eyelashes: Yes, Hand-Applied
Body Type: FR 6.0
Foot Sculpt: High-heeled / Traditional
Quick Switch Feature: No
Skin Tone: Cream

Your first W Club upgrade doll of 2017 is an exciting creation, based on the results of the "Your Voice, Your Choice" opportunity that we held amongst the 2016 W Club Members. This new Agnes doll will be designed based on the specs that were chosen by club members voting on a variety of options set by Integrity Toys,

The winning Agnes Von Weiss doll will come dressed in the "Riviera Drama" outfit (which will be based on the sketch you can see above) and sport a side-parted, controlled curl raven hairstyle. Agnes will be done in the cream skin tone and should be delivered sometime in Summer 2017.

Since the vote just occurred last week, Integrity is unable to show an actual prototype of the doll, however, as soon as the designers have completed the task of bringing the doll to life, the company will share pictures with everyone in the Club. All pre-orders will take place based on the sketch above.

Agnes Von Weiss is a 12.5-inch fully articulated doll with full rooted hair and hand-applied lashes. Her raven hair is styled in a controlled curl hairstyle. Agnes comes dressed in a one-piece outfit. Doll includes purse, jewelry, high-heeled shoes and accessories. For adult collectors ages 15 and up only. A doll stand and a certificate of authenticity are included.

I voted for exactly this set of options as a member so I'm getting this one and hope the doll turns out as great as it looks in the sketch.

*You can upgrade your membership immediately to include this doll. An additional $25 non-refundable deposit is due immediately at registration time and a balance of $110, (for a total of $135.00) + shipping, handling and taxes (if applicable) per each Agnes doll you add to your membership will be due closer to the actual ship date of the doll, which will happen approximately during Summer 2017 once the dolls have been produced.

Note: The image above outlines the winning specs of the 2017 FR Upgrade doll, as chosen by 2016 W Club members. Final prototype doll to be unveiled later, approximately in the Spring of 2017.

Item #PP112 
Popster! 
Poppy Parker Dressed Doll
2017 Club Upgrade Doll
The Swinging London Collection 
Approximate Ship Date: Summer 2017 
Edition Size: TBA (Determined by the total amount of orders received)


Doll Tech Specs:
Head Sculpt: Poppy Parker 
Hair Color: Warm Brown 
Eyelashes: Yes, Hand-Applied
Body Type: PP 1.5 
Foot Sculpt: Traditional / Original Poppy Parker Feet
Quick Switch Feature: No 
Skin Tone: FR White


Poppy Parker is a fully articulated 12.5 inch doll with fully rooted hair and hand applied eyelashes. Poppy wears a green and white mini dress with faux leather details, green and white matching shoes, a purse and faux white leather outback hat complete this look. For adult collectors ages 15 and up only. This doll cannot stand alone; a doll stand is included.


This Poppy looks lovely, and she is also very versatile for redress. I might be getting her too. This year's theme is swinging London so be prepared for lots of mod stuff. Seems logical after last year's elegant early 60s style.


*You can upgrade your membership immediately to include this doll. An additional $25 non-refundable deposit is due immediately at registration time and a balance of $95, (for a total of $120.00) + shipping, handling and taxes (if applicable) per each Poppy Parker doll you add to your membership will be due closer to the actual ship date of the doll, which will happen approximately during Summer 2017, once the dolls have been produced.


Item #82069 
Majesty 
Giselle Diefendorf™ Dressed Doll
The NU. Face Collection
2017 Club Upgrade Doll
Approximate Ship Date: Summer 2017 
Edition Size: TBA (Determined by the total amount of orders received)


Doll Tech Specs:
Head Sculpt: Giselle Diefendorf 
Hair Color: Soft Bronze 
Eyelashes: Yes, Hand-Applied
Body Type: NF 2.0 
Foot Sculpt: Traditional NF Feet
Quick Switch Feature: No 
Skin Tone: FR White


Giselle D. is a fully articulated 12.5 inch doll with fully rooted hair and hand-applied eyelashes. Dressed in a frilly look with a faux-leather belt with golden buckles and matching footwear. This doll comes complete with a chain ring bracelet and a little filigree egg purse. For adult collectors ages 15 and up only. This doll cannot stand alone; a doll stand is included.


This is not for me. As much as I love her accessories and jewellery, I do not like the doll or the dress - which is an Alexander McQueen resort 2017 look:


*You can upgrade your membership immediately to include this doll. An additional $25 non-refundable deposit is due immediately at registration time and a balance of $95, (for a total of $120.00) + shipping, handling and taxes (if applicable) per each Giselle doll you add to your membership will be due closer to the actual ship date of the doll, which will happen approximately during Summer 2016 once the dolls have been produced.


Item #15076 
POPUP! 
Diorama Playset
2017 Club Upgrade Diorama 
Approximate Ship Date: Summer 2017 
Edition Size: TBA (Determined by the total amount of orders received)

Tech Specs:
Approximate Width: 14" Wide
Approximate Length: 13" High
Approximate Depth: 6" Deep
Material: Cardboard / Stock and Acrylic Parts


For the first time ever, the W Club is offering a 4th membership upgrade option, the incredible POPUP! Diorama Playset!, designed by Alain Tremblay.

All of the components are included to transform this diorama decor from a  dressing room complete with closet space and miniature shelving for purses and accessories, to a fun and swinging retro/MOD lounge for your favorite dolls to hang out in. The set includes the pieces to make the chair shown (chair is made of both acrylic and card stock to support the weight of a doll), the back walls, floor, 2 miniature pretend spotlights and a 60's curtain accessory for the lounge side of things. This set will ship flat, assembly will be required. Detailed instructions will be provided. For adult collectors ages 15 and up.

*You can upgrade your membership immediately to include this diorama. An additional $20 non-refundable deposit is due immediately at registration time and a balance of $29, (for a total of $49.00) + shipping, handling and taxes (if applicable) per each diorama you add to your membership will be due closer to the actual ship date of the item, which will happen approximately during Summer 2016 once the dolls have been produced.

Remember, if you order all 3 upgrade dolls with a membership, you will receive one of these dioramas ABSOLUTELY FREE! No need to do anything, it will automatically be given to you behind-the-scenes. If you upgrade with all 3 dolls on a membership and you want to purchase a second diorama, you may do that as well. More information is provided during the registration process.

*3D rendering shown, final product and dimensions may vary slightly. 


The 2017 Membership and Upgrade Options

There is one (1) membership level and new this year, four (4) upgrade options to choose from- 3 upgrade dolls and 1 diorama. Plus, there is the extra-special perk of getting a FREE diorama if you upgrade with all 3 dolls on a membership.

Again, for more information, see the brochure or begin the registration process, as there are details included there, as well.

More Details About Registration 2017

-Access to information and special offers for the W Club related to all of Integrity Toys brands are covered by the base membership.

-You can choose to add up to 1 of each different upgrade option type for each 1 base membership (each upgrade item will require an additional deposit and the remaining payment balance- ranging in price by item- will be billed to you closer to their arrival date.) 

-You can buy as many memberships as you want, and for every membership, you can upgrade each with a Fashion Royalty Agnes, Poppy Parker, NU. Face Giselle doll and/or POPUP! Diorama (up to 4 total, one of each item, for every one membership that you buy). However, as described in detail below, if you buy all 3 upgrade dolls, since you get a diorama for free, you can also choose to buy another diorama as a part of that "package".

-Special new 2017 offer! If you add 1 of each upgrade doll to a membership, you will get the POPUP! diorama for FREE! Please note that if you purchase 1 of each upgrade doll, your free diorama will not show up on your order- it will automatically be shipped to you with your upgrade dolls later in the year. If you add 1 of each upgrade doll per your 1 membership, you will also have the option to purchase an extra diorama with that membership for a total of 2, if you'd like an extra one.

IF ALL 3 UPGRADE DOLLS ARE NOT ATTACHED TO THE SAME MEMBERSHIP, YOU WILL NOT GET THE FREE DIORAMA, SO AGAIN, PLEASE DO THIS CAREFULLY AND ASK QUESTIONS PRIOR TO PLACING YOUR ORDER.

-If you want more than 1 of any particular item/doll, you will need to buy a base membership for each doll (for example, if you want 3 Upgrade Poppy Parker dolls, you will need to buy 3 base memberships and add the Upgrade Poppy Parker doll option, but if you want 1 Poppy Parker doll and 1 Giselle doll, you only need to purchase 1 base membership and add on 1 of each doll).

Base W Club Membership Only ($50.00):
Includes a variety of perks and privileges, including all described earlier in this email;
Invitation to exclusive online events previewing new collections;
Guaranteed opportunity to purchase two (2) Exclusive Fashion Royalty® dolls (which may include NU.Face™), two (2) exclusive Poppy Parker™ dolls, and one (1) additional exclusive doll that will be unveiled later and offered exclusively to 2017 W Club members at various times throughout the Club year;
Each W Club membership that you purchase will automatically add a special $25 coupon to your IT Direct Coupon Wallet that can be used towards ANY IT Direct shopping cart purchase of $99 or more online only during the 2017 W Club year! No more restrictions to W Club exclusive items-- as long as your order is above $99 before shipping and tax, you can apply your coupon towards any order of your choice!*
If you are a fan of the JEM AND THE HOLOGRAMS™ Collection, W Club members will get a priority 24-hour first-order window for all four JEM AND THE HOLOGRAMS™ collectibles sold through IT Direct for the year! Becoming a W Club member ensures that you will not miss out on another hot offering of this Truly Outrageous collection!
Priority access to convention registration and special IT Direct only offers before the general public;
Access to the W Club Liaisons for VIP customer service, a members-only online forum, contests, lotteries, special offers, first-to-know information and more!
*Details and instructions for the $25 coupon will be sent to 2017 W Club Members at a later date, including that a one coupon limit will be allowed per order.

Important exclusion: Coupons cannot be used to purchase additional memberships. Any memberships bought with coupons will be voided, as the 2017 Club year does not officially begin until after registration ends.

Upgrade options:

Adding the Upgrade "RIVIERA DRAMA" Agnes Von Weiss Fashion Royalty® doll (as chosen by 2016 W Club members) to your base membership will add an additional $25 non-refundable deposit due now and $110 plus shipping, handling and tax will be billed approximately in Summer 2017, with the doll scheduled approximately for a Summer 2017 delivery. 

Adding the Upgrade "Popster!" Poppy Parker™ doll to your base membership will add an additional $25 non-refundable deposit due now and $95 plus shipping, handling and tax will be billed approximately in Summer 2017, with the doll scheduled approximately for a Summer 2017 delivery. 

Adding the Upgrade "Majesty" Giselle NU. Face™ doll to your base membership will add an additional $25 non-refundable deposit due now and $95 plus shipping, handling and tax will be billed approximately in Summer 2017, with the doll scheduled approximately for a Summer 2017 delivery. 

Adding the Upgrade POPUP! Diorama Playset to your base membership will add an additional $20 non-refundable deposit due now and $29 plus shipping, handling and tax will be billed approximately in Summer 2017, with the doll scheduled approximately for a Summer 2017 delivery. 

**Please note that because these items will be produced based on the specific quantity ordered during registration, they should arrive approximately in Summer 2017 and part of the payment will not be due until they arrive at IT's warehouse.

Important! This remaining balance will NOT be automatically billed to you. For security reasons and to avoid any online fraud, Integrity Toys does not retain credit card information on file at any time.

IMPORTANT NOTICE ***PLEASE READ CAREFULLY***

1- Club memberships cannot be shared or transferred and since you can purchase as many memberships as you like, you do not need to create additional accounts for those memberships in our shopping cart. If you would like to purchase multiple memberships, you can add them all to one invoice. Multiple memberships do not have to be on separate invoices.

2- If you are purchasing memberships for other collectors as well as yourself, please make sure that you put their names and email addresses in the comments section before checking out from the shopping cart. If a name is not registered, that person will not be recognized as a W Club member.

3- If you purchase multiple memberships so that your spouse, partner or family member may attend any of the W Club exclusive events (including the members-only W Club luncheon at the annual Integrity Toys convention), this person's name must be included in the comment section of your membership(s) invoice! If you purchase multiple memberships but do not include your spouse, partner or family member's name on one of those memberships, they will not be able to attend any of the W Club exclusive events.


ACT NOW, YOU HAVE UNTIL FEBRUARY 21st, 2017 AT 9 PM EASTERN TIME TO SIGN UP! AFTER THAT TIME, IT WILL BE TOO LATE, NO EXCEPTIONS!

The W Club is Now in Transition

Until registration is over, the club is in transition, so updates will be mailed to both 2016 members and new members. You may therefore receive emails twice.

Also, the club will keep you posted on exclusive 2016 W Club dolls that will be arriving in 2017. Please note that these are exclusive 2016 W Club dolls available only to 2016 Club members who pre-ordered by the deadline. As they are pre-sold out, these dolls may not be available for 2017 W Club members when they arrive.

For the forum, the club will keep your registration active until the 2017 membership registration period ends. However, cleaning up old threads and deleting old topics, etc. will be done to freshen the forums for next year. Anyone not re-registering will be removed from the forum immediately following 2017 registration. It is possible that if the club does not recognize your user name, etc. you may be accidentally deleted during the cleanup. If this is the case, just email them and they will get you reinstated asap. TO HELP THEM RECOGNIZE YOU FASTER, THE CART WILL ASK YOU TO ENTER YOUR FORUM ID AT CHECK OUT WHEN YOU PURCHASE YOUR 2017 MEMBERSHIP(S). THIS STEP IS OBLIGATORY AND WILL HELP THEM SERVE YOU FASTER IN THE FUTURE.

Note: Prototype dolls shown, final production may vary slightly. 

All photos and information contained herein is copyrighted Integrity Toys, Inc. and Intercap Merchant Partners, LLC 2017 and may not be reprinted or disseminated without express written permission. 

**HASBRO and its logo and JEM AND THE HOLOGRAMS and all related characters are trademarks of Hasbro and are used with permission. ©2017 HASBRO. All rights reserved. 

Poppy Parker, Fashion Royalty, NU. Face and all other trademarks followed by ™ or ® are registered trademarks of Integrity Toys, Inc. Chesapeake City MD USA 21915. All rights reserved.

The W Club is a trademark of Intercap Merchant Partners, LLC. All rights reserved.

Doll Photography by Jayme Thornton, Layouts, Graphics and 3D rendering by Alain Tremblay, Marketing.



Integrity Toys first 2017 news - streamlining the doll bodies

Integrity Toys through their W Club sent new information about updates to their doll bodies and finalised their naming so that everyone can understand which body they are talking about. They also announced that this year is the last one with the Jem And The Holograms line, the status of the Hommes update and that the mix-up with the skin tone of Agnes from the Sister Moguls set was a typo (so the two dolls had the same skin tone from the beginning). Let's see what's up then:

The Future of the JEM AND THE HOLOGRAMS™ License 

IT officially announced that their licensing agreement for the brand will come to an end at the end of 2017. To complete the brand there will be a final wave of four collectibles, released throughout the year and the W Club has obtained the right to continue offering first dibs to its members ahead of the general public. An as-promised accessory set will be included as well.

FR2013 and NU. Face 2.0 Bodies

-The silhouette and proportions will remain the same, with the exception of the knees.
-Based on collector feedback, the knees are being refined to a more natural and realistic rounded shape.
-The waist articulation is being phased out completely (again based on feedback).
-In addition to the current lower legs which will still be used, new lower legs which feature new articulated flat feet are being created. This will now allow the FR and NU. Face girls to wear flat shoes and sandals. New dolls will come with either flat (the new style) or arched (the currently used style) feet/lower legs. You will be able to swap the lower legs with currently existing ones.

Poppy Parker 1.0 Body

-The sculpt/silhouette will remain the same. THIS IS STRICTLY AN ENGINEERING UPDATE.
-Starting with the next Poppy Parker doll that is unveiled, it will be possible to completely take the body apart down to its base components. Feet will be removable.
-In addition to the current articulated ankle and coming removable feet, Poppy will now have the possibility to wear high-heels like all of our other dolls, since she will be able to share the lower legs featured on "The Industry" branded dolls.
-Since the current foot can now be removed, a new flat foot sculpt is being developed (slightly different from the FR one, to be more in proportion with Poppy's height). Poppy will be able to wear new flat shoes at some point in the future.

Homme 1.0 Body

-The sculpt/silhouette will remain the same. THIS IS STRICTLY AN ENGINEERING UPDATE.
-Starting with the next male doll released, it will be possible to completely take the body apart down to its base components. This will make repairs and replacements (whenever needed) even easier than before, as bodies will no longer need to be returned should any issue arise with a body part.

The Industry

-No actual change to the body itself. 
-The new lower leg that features flat feet will also fit this body and will be used from time to time, if the style of clothing calls for it. As per above, this will be shared with the Poppy Parker body and will give the design team more possibilities in terms of styles and looks that can be created.

New Body Reference Names Coming in 2017

With all the new updates coming and to allow everyone to keep track of the changes, we have decided to rename all of the different bodies. This was implemented to help everyone easily keep better track of what's what.

The newly revised FR2013 body will now be known as "FR 6.0"

The newly revised NU. Face body will now be known as "NF 3.0"

The newly engineered Poppy Parker body will now be known as "PP 1.5"

The newly engineered Homme Body will now be known as "FRH 1.5"

THE INDUSTRY body will be referred as "TI 1.0" since no actual changes to the sculpt or otherwise have been made, except for the use of the optional flat feet, which will be featured from time to time depending on the style being offered.

Status of the New Homme Line

The new body is still being developed. For the time being, the current male silhouette will remain in use (with the addition of the "pop-out" feature).

Informational And Other Errors

This below is the exact, un0edited text from the W Club email, explaining the mix up with the Agnes skin tone from the Sister Moguls set.

We want to add in here a reminder explainer that the W Club is a separate entity from Integrity Toys and is run as such. As we mentioned earlier, our team acts as the collectors' voice at the table, bringing the Company information and feedback as a representative of the collector base. We also manage specifically the running of the Club and our leadership does provide some consultative services to Integrity, as well.
As part of our agreement with Integrity- and with you- is to provide you with first to know information as well as updates, we do get our information directly from Integrity. Being that many on our Club team, including our founder, are very "attention to detail oriented" (a nice way of saying "Type A"), we always ask to confirm information at least three times-- usually more. As there are a number of humans involved in each step of the process (design, production, marketing, shipping, etc.) and humans are prone to make a mistake from time to time, that information sometimes is or becomes incorrect without any of us knowing. This frustrates us, as we strive to always be helpful and accurate and because we know it is frustrating to you as a customer.
If there is a change in a product, it's typically not because Integrity decided on a whim to change something and not tell anyone. It's usually a communication error in the factory, whose employees speak a different language. It's not an excuse or excusable per se, but that's the reality. It's one that the Integrity team is aware of and is focused on fixing. While they will strive for 100% accuracy, I would expect that, with humans involved, that will not be the case.
If an informational error, such as us being told that Sister Moguls' Agnes was Cream instead of Japan skin tone (which you as collectors found out in receiving your items before anyone at the W Club staff did) creates a problematic issue for you, your first step is to contact Patient Care (patientcare@integritytoys.com). This is run directly by Integrity Toys to solve any product-related issues. Please note that while we all live online what seems like 24 hours a day, the Patient Care team, led by the lovely Veronique Lambert, can take several days to respond depending on email traffic, so please give them a few business days for a response. The team always does everything to answer as fast as they can.
If the issue is just annoying but you are still happy with your product and don't need any action taken, rest assured we all know of the annoyance and are in constant communication with Integrity to try to minimize those types of issues from happening again in the future.
If you are having problems getting a satisfactory response from Integrity after a few days or just want to tell us what's on your mind, you can reach out to the W Club Liaisons at wclub@integritytoys.com. We are just that- liaisons- to follow up and to pass on information on your behalf to the company, but we are always happy to try to make you happy.
You can also contact us if you think there may be something that shifted to get an updated piece of information.
We, as the W Club team, are busy working on our registration to come soon and other fun offerings for W Club members, as well as continuing to pass on real-time feedback to Integrity, so we hope that you find our offering valuable and we look forward to continuing in your service.


All text and information contained herein is copyrighted Integrity Toys, Inc. and Intercap Merchant Partners, LLC 2017 and may not be reprinted or disseminated without express written permission.

Poppy Parker, Fashion Royalty, NU. Face and all other trademarks followed by ™ or ® are registered trademarks of Integrity Toys, Inc. Chesapeake City MD USA 21915. All rights reserved. 

HASBRO and its logo, JEM AND THE HOLOGRAMS and all related characters are trademarks of Hasbro and used with permission. © 2017 Hasbro. All Rights Reserved.

Graphics and Layouts by Alain Tremblay Marketing.